Frequently Asked Questions
Find answers to common questions about our products, ingredients, and how to use them. Still need help? Reach out to our team anytime.
General Questions
Answer: Vitabiotics offers a wide range of supplements formulated to support specific health needs, including immunity, energy, pregnancy, men’s and women’s health, hair & skin, bone health, and more. Each product is tailored with scientifically backed ingredients.
Answer: Yes. All Vitabiotics supplements are manufactured in accordance with high quality and safety standards and in comply with UK and EU regulations.
Answer: Yes, many Vitabiotics supplements are suitable for individuals seeking Halal-certified products. Vitabiotics offers a dedicated range of Halal-friendly supplements, including popular products such as Pregnacare, Wellman Max, Wellwoman Max and Feroglobin. These products are formulated to meet Halal standards, ensuring they are free from non-Halal ingredients and are manufactured in compliance with Islamic dietary laws
Answer: Most products are free from gluten and lactose but always check the specific product’s ingredient list or FAQ section for allergen information.
Answer: While some products can be safely combined, others may contain overlapping nutrients. It’s best to avoid doubling up on similar vitamins (e.g., iron or vitamin A) and to consult a healthcare professional if unsure.
Answer: Always follow the instructions on the product label. Most supplements are designed for once-daily use, but some may require more frequent dosing.
Answer: Most Vitabiotics products should be taken with your main meal for optimal absorption. Avoid taking supplements on an empty stomach unless stated otherwise.
No, you should not exceed the recommended daily dosage. Taking more does not increase effectiveness and may be harmful.
Answer: If you forget a dose, take it as soon as you remember. If it’s almost time for your next dose, skip the missed one. Do not double up.
Answer: Yes – Vitabiotics offers a dedicated Pregnacare range, designed for different stages (trying to conceive, pregnancy, breastfeeding).
Answer: Yes. The Wellbaby range is for newborns and babies and the Wellkid range is formulated specifically for children of different age groups, with appropriate doses and chewable or liquid forms. Children taking Wellkid along with healthy lifestyle changes may sleep better, have better concentration and even perform better in school!
Answer: While some products are directed for both men and women like Immunace, Cardioace, Visionace, others are formulated specifically for gender-specific needs (e.g., Wellman vs. Wellwoman). Choose based on your individual nutritional needs.
Answer: Supplements work gradually. Some people may notice benefits (like increased energy) within a few weeks, but results can vary depending on individual health and lifestyle.
Answer: Yes, most products are safe for long-term use as part of a healthy lifestyle.
Answer: It’s not recommended to take multiple Vitabiotics products with overlapping nutrients unless under medical supervision, to avoid exceeding safe intake levels.
Yes, Vitabiotics products are available in Nigeria through authorised distributors, pharmacies, supermarkets, and our online platform.
To verify authenticity:
- Purchase from trusted retailers or the official Vitabiotics Nigeria partner/distributor.
- Look for the NAFDAC number underneath the pack as all our products are NAFDAC registered.
- Check the packaging for proper labelling, batch number, and expiry date.
Yes, it is safe to take Vitabiotics supplements alongside your regular medications. However, It’s best to consult your doctor or pharmacist before combining Vitabiotics with prescription drugs.
Follow the instructions on the pack. Most are taken once daily with your main meal and drink lots of water. Do not exceed the recommended dosage.
All Vitabiotics products have no known side effects when taken as directed. Do not exceed the recommended capsule intake. In case of overdose, seek medical advice immediately.
The expiry dates are printed on the packaging (usually on the bottom or side of the carton or blister pack). Do not use any product past its expiry date.
Some Vitabiotics products are suitable for people with specific health conditions, but it is essential to consult your healthcare provider before using them, especially if you are on medication.
Results vary depending on the supplement and your individual health needs. Generally, results show within 4 to 6 weeks. Consistency is key.
No. Most Vitabiotics supplements are best taken with or after your main meal to enhance absorption and reduce the risk of stomach upset.
Vitabiotics supplements do not cause weight gain. However, increased energy and improved appetite from improved nutrition may lead to better food intake in some individuals.
Yes. Vitabiotics products are designed for daily, long-term use, especially for ongoing nutritional support (e.g., Wellwoman, Wellman, Pregnacare).
No. Vitabiotics products are available over the counter (OTC).
Store products in a cool, dry place away from direct sunlight or heat (below 25°C if possible). Avoid keeping them in a hot car or near windows.
Yes, but take them with suhoor or iftar (never on an empty stomach) to prevent nausea.
Vitabiotics Product Questions
Answer: Wellwoman is designed for general women health and energy of all ages from 20+ to any age, while Wellwoman 50+ is specifically formulated for women over 50, with added nutrients to support heart, brain, and immune function.
Answer: Yes, both contain Vitamin D at optimal levels (often 10 mcg/400 IU) to support immunity, bone health, and muscle function, especially for those with limited sun exposure.
- Feroglobin Liquid is gentle and often preferred for children or people with difficulty swallowing pills.
- Feroglobin Capsules are convenient for adults and contain a precise dose.
Answer: Feroglobin and Pregnacare use gentle forms of iron, such as iron fumarate, which are better tolerated and less likely to cause digestive issues like constipation or nausea when taken with food.
Answer: Feroglobin is ideal for supporting iron levels in cases of mild deficiency or fatigue. For diagnosed anaemia, consult a doctor, but many doctors recommend Feroglobin as part of maintenance therapy.
- Wellman is designed to support men’s health, energy, and vitality.
- Wellwoman supports women’s health, including hormonal balance, energy release, and skin/hair health.
Answer: Yes, the iron in these products is carefully balanced to meet the daily recommended intake for women. It helps combat tiredness and supports normal red blood cell formation. If you have a diagnosed deficiency or are pregnant, your doctor may recommend additional iron.
Yes. Pregnacare contains 400 mcg of folic acid, which is the exact amount recommended by the World Health Organization for pregnant women to help prevent neural tube defects in early pregnancy.
Absolutely. The B12 included supports normal energy-yielding metabolism and helps reduce fatigue. For most people, this amount is sufficient unless advised otherwise by a doctor.
Answer: Magnesium supports bone strength, muscle function, and helps with calcium absorption. Osteocare combines it with calcium and Vitamin D for complete bone health support.
Yes. Perfectil contains 150 mcg of biotin, plus zinc and selenium — nutrients clinically shown to support healthy skin, hair, and nails. Consistent use over 6–12 weeks is recommended for best results.
Answer: Yes. Wellman Conception includes 15 mg of zinc, which supports testosterone levels and sperm production. This amount is within safe and effective levels for daily support.
These products are formulated for women and may contain nutrients tailored for female health. Men should stick to Wellman or products specifically designed for male use, however taking accidentally will not cause health problems.
Generally, not recommended as both contain overlapping nutrients (like vitamin C, zinc). Taking both could exceed safe upper limits.
- Wellman Original: single tablet with core vitamins.
- Wellman Max: 3-part daily pack with extra Omega-3, calcium, and antioxidants.
Perfectil is rich in biotin, zinc, and selenium—supporting healthy skin, hair, and nails. It’s popular in Nigeria among people treating hair thinning or brittle nails.
No need—Pregnacare already includes 400 mcg of folic acid (the recommended daily dose in pregnancy).
Yes. Pregnacare Conception supports reproductive health, egg development, and hormonal balance for women trying to conceive. In fact, we have excellent data showing increased rates or pregnanacy with Pregnacare conception.
- Pregnacare Plus: core prenatal + Omega-3 capsules.
- Pregnacare Max: higher folic acid, Omega-3, and calcium for extra support during pregnancy.
Yes. We offer Wellbaby Drops (1month to 12months), Wellkid Baby and Infant (3months to 5 years) Wellkid (4 years to 12 years), which are suitable for children. Other products like Osteocare Liquid and Feroglobin Liquid are suitable for children from 3 years. Check age-specific instructions on the packaging.
Shipping and Returns
Visit www.vitabioticsnigeria.com, browse the product categories, select your desired item, and click “Buy Now.” Then proceed to checkout and follow the steps to complete your purchase.
Answer: No, you can check out directly without needing to have an account.
We currently only deliver in Lagos and Abuja. Soon we will be expanding our distribution to others states in Nigeria.
Answer: Once you have placed your order and confirmed it, you will need to place a new order for any additional items. You can do this by going back to the product pages and adding new items to your basket.
Answer: No, there is no minimum order requirement for purchasing products online.
Answer: You can purchase individual products or select bulk if you want.
Answer: You can’t modify orders once they’ve been placed and processed. However, you can cancel your order within a limited time before it’s dispatched.
Answer: You go to your order and check the cancel button. Orders can only be cancelled before being dispatched. If you have any problems, please contact customer service.
Frequently Asked Questions about Order Status /Delivery/Shipment
Answer: You will receive a confirmation email with your order details once your order has been successfully placed.
Answer: Please check your spam or junk folder. If it’s not there, contact customer service with your name and the time you placed the order.
Answer: Please use the tracking link in your confirmation email.
Answer: Standard delivery time usually takes from 2-4 business days.
Answer: First, check the tracking link for updates. If there’s a delay or no movement for over 5 days, contact customer support for assistance.
Answer: Address changes can only be made before dispatch. If the order has been shipped, we’ll try to assist, but redirection is not possible.
Answer: Send email to customer service with your order number and a photo of the incorrect item. We will arrange for the correct product to be shipped for you.
Answer: Please email a complaint with a photo of the damaged item and your order number. We will have to check out the issue and get back to you in 2 business days.
Answer: The shipping costs are added before the check-out step is finalised.
Answer: Yes, free standard delivery is offered for orders above a threshold (To Be Determined).
Frequently Asked Questions about Payment /Prices
Answer: Vitabiotics Nigeria accepts major debit cards and bank transfers.
Answer: Yes, the Vitabiotics Nigeria website uses secured system to protect your data during checkout.
Answer: Yes, check the “Offers/Promotions” section for multibuy deals and seasonal promotions.
Answer: No, we don’t have promo code for the time being.
Answer: If your payment is declined, the order will not be processed. You will be notified with an error message, and you can try re-entering your payment details or choose a different payment method.
Answer: Once you have placed an order, you will receive an order confirmation email with a receipt.
Answer: Your card is charged immediately upon order placement.
Frequently Asked Questions about Returns & Refunds
Answer: You can return unopened items within 14 days of delivery. The product must be in its original condition. Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
Answer: Email customer service with your order number and reason.
Answer: Return shipping costs may apply unless the item is damaged or incorrect.
Answer: Refunds are usually processed within 5–7 working days after the returned item is received.
Have another question? Contact us